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Based in Lake Park
Write to the Nēbu team.
Replies come from a real person on our Florida team — usually within one business day, Monday to Friday.
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FAQs
36 answers across diffuser tech, fragrance safety, app setup and daily use.
ReadShipping
Rates, transit times, and how we ship from Lake Park, Florida.
ReadReturns
Our 180-day return policy — what's covered and how to start a return.
ReadWarranty
180-day warranty on every diffuser, with $0 parts & repair.
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