Total: $0.00
Taxes and shipping calculated at checkout
180-day return policy
Six months to fall in love.
Six months to fall in love.
Otherwise, send it back.
Every Nēbu product is curated with the latest technology and the safest materials — and we stand behind it with one of the most generous return windows in luxury fragrance.
180
Days to return
100%
Refund or exchange
No
Restocking fees
How returns work
Four steps. That's it.
No return portals, no automated phone trees. A real person on our team will walk it through with you.
STEP 01
Get in touch
Email hello@nebuluxury.com or use our contact page. Mention your order number and whether you'd prefer a refund or exchange.
STEP 02
Pack it up
Securely pack the item — ideally in its original packaging — making sure it's unused and in the same condition as received.
STEP 03
Include the slip
Drop a copy of your packing slip or order confirmation in the box, with a quick note on the reason for return.
STEP 04
Ship to Florida
Send it to our facility (address below). Once we receive and inspect it, we'll refund to your original payment method.
Ship returns to
Nēbu Luxury
1335 Old Dixie Hwy, Suite 27
Lake Park, FL 33403
1335 Old Dixie Hwy, Suite 27
Lake Park, FL 33403
Start your return
What to expect
Refunds, exchanges, and the shipping question.
Refunds
- Issued to your original method of payment
- Processed once we confirm the product is in its original condition
- You'll receive an email confirmation when the refund clears
Exchanges
- Available within the same 180-day window
- Same return process — just tell us you'd prefer an exchange
- Want a different fragrance or kit size? We'll help you pick
Who pays return shipping?
Customers cover return shipping unless the item is defective or the error was on our end. In those cases — defects, wrong item shipped, damage in transit — Nēbu covers the return shipping. Email us first; we'll send you a prepaid label.
Common questions
The quick answers.
Do I need the original packaging?
Ideally yes — original packaging best protects the unit in transit. But if it's missing, just pack carefully with sufficient cushioning so the diffuser arrives undamaged.
What counts as "unused" condition?
The diffuser is in the same condition as received — no signs of operation, no residue from oils, and accessories are present. We're reasonable here; reach out if you're unsure.
Can I return fragrance oils?
Yes, under the same 180-day window. Sealed bottles are easiest; opened bottles are evaluated case-by-case. Defective oils are always refunded.
How long does the refund take?
Once we receive and inspect the item, we issue the refund the same week. Depending on your bank, the credit posts within 3–10 business days.
I bought through Amazon / a third party — does this apply?
This policy covers orders placed directly through nebuluxury.com. Third-party purchases follow the retailer's return policy — though we're always happy to help troubleshoot the product itself.