Shipping policy

Shipped from Florida.
No markups, ever.

Every Nēbu order leaves our Lake Park, Florida facility within 1–2 business days. We pass through carrier rates at cost — what you pay is what they charge us.

Free
USA orders over $150
2–5
Business days in transit
$0
Shipping markup
Shipping rates

What it costs to get to you.

Real carrier rates, calculated at checkout based on weight and destination. We don't add a cent on top.

🇺🇸 United States
FREE shipping on orders over $150 · all other orders ship at actual carrier cost — no markup.
🇨🇦 Canada
Under 1 lb$7.50
1–3 lbs$35.00
3–5 lbs$45.00
Over 5 lbs$55.00
🌍 Rest of the world
Under 1 lb$9.50
1–3 lbs$45.00
3–5 lbs$55.00
Over 5 lbs$75.00
Origin & timing

From our hands to your door.

Ships from

Lake Park, Florida

All orders are picked, packed, and dispatched from a single facility — no third-party fulfillment, no surprise transfers.

Transit time

2–5 business days

Domestic delivery depends on destination. Tracking links go out the moment your label is printed.

! Heads up — verify before checkout

We can't make adjustments or cancel orders after placement. Please double-check your cart contents, shipping address, and payment details before confirming the order.

International & Canadian orders

A note on duties & taxes.

Customs is the one piece of the journey we don't control. Here's what to expect.

📦 Who pays customs fees

  • You're responsible for any duties, taxes, and customs fees that apply to your shipment
  • These vary by country and are assessed by your local customs authority
  • We declare package values accurately, as required by law

🛂 Customs release

  • Once a package reaches your country, release timing is at the discretion of customs agents
  • Most clear within 1–3 business days
  • If there's a hold, your local carrier or post will contact you directly
Common questions

Quick answers.

When will my order ship?
Most orders ship within 1–2 business days of placement. You'll receive a tracking link by email the moment the label is printed.
I entered the wrong address — can you change it?
If the order hasn't shipped yet, email us immediately at hello@nebuluxury.com and we'll do our best. Once it's in transit, we can't recall it.
Do you ship to PO boxes / APO / FPO?
Yes, via USPS. Transit times to APO/FPO addresses can be longer than the standard 2–5 day window.
What if my package is lost or damaged?
Email us with your order number and we'll open a claim with the carrier and replace the order at no cost to you. Damage during shipping is on us, not you.
Can I get a refund on shipping?
Shipping costs are refundable only when the return is due to a defect or an error on our part. See our return policy for full details.