Shipping policy

Shipped from Florida.
No markups, ever.

Every Nēbu order leaves our Lake Park, Florida facility within 1–2 business days. We pass through carrier rates at cost — what you pay is what they charge us.

FreeUSA orders over $150

2–5Business days in transit

$0Shipping markup

Shipping rates

What it costs to get to you.

Real carrier rates, calculated at checkout based on weight and destination. We don't add a cent on top.

United States

FREE shipping on orders over $150. All other orders ship at actual carrier cost — no markup.

Canada

Under 1 lb$7.50

1–3 lbs$35.00

3–5 lbs$45.00

Over 5 lbs$55.00

Rest of the world

Under 1 lb$9.50

1–3 lbs$45.00

3–5 lbs$55.00

Over 5 lbs$75.00

Origin & timing

From our hands to your door.

Ships from

Lake Park, Florida

All orders are picked, packed, and dispatched from a single facility — no third-party fulfillment, no surprise transfers.

Transit time

2–5 business days

Domestic delivery depends on destination. Tracking links go out the moment your label is printed.

! Heads up — verify before checkout

We can't make adjustments or cancel orders after placement. Please double-check your cart contents, shipping address, and payment details before confirming the order.

International & Canadian orders

A note on duties & taxes.

Customs is the one piece of the journey we don't control. Here's what to expect.

Who pays customs fees

You're responsible for any duties, taxes, and customs fees that apply to your shipment
These vary by country and are assessed by your local customs authority
We declare package values accurately, as required by law

Customs release

Once a package reaches your country, release timing is at the discretion of customs agents
Most clear within 1–3 business days
If there's a hold, your local carrier or post will contact you directly

Common questions

Quick answers.

When will my order ship?

Most orders ship within 1–2 business days of placement. You'll receive a tracking link by email the moment the label is printed.

I entered the wrong address — can you change it?

If the order hasn't shipped yet, email us immediately at hello@nebuluxury.com and we'll do our best. Once it's in transit, we can't recall it.

Do you ship to PO boxes / APO / FPO?

Yes, via USPS. Transit times to APO/FPO addresses can be longer than the standard 2–5 day window.

What if my package is lost or damaged?

Email us with your order number and we'll open a claim with the carrier and replace the order at no cost to you. Damage during shipping is on us, not you.

Can I get a refund on shipping?

Shipping costs are refundable only when the return is due to a defect or an error on our part. See our return policy for full details.

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